For purchases from the App:
The best way to know if a purchase has been successful is to check the "Tickets" section of your profile.
If you find your ticket in this section, the purchase has been completed even though the charge might not have been made to your credit card or Paypal account.
If the ticket is missing, it means that the purchase has not been completed or you have purchased the ticket with another Fever profile. If you are using the correct account and you do not see the ticket, you will have to make the purchase again. In these cases we recommend:
- Delete the payment method from the "Settings" section.
- Close the App completely so that the cache is cleared.
- Re-enter the App (from the same account you used before: Facebook, Google or Apple ID) and go to the "Tickets" section to verify that you do not have your ticket.
- Once you are sure that the purchase has not been made, re-enter the payment methods and make the purchase again.
For purchases from the web:
To buy from www.feverup.com you have to log in to Fever via Facebook or Google, entering an email and password. Keep in mind that if on that same device you have already added a profile of these platforms in the browser (even if you do not have the page open at the time), feverup.com will automatically take the data from that profile and you will skip the data entry.
If after completing your purchase you do not receive the confirmation email in your regular email, stop and think about which Facebook or Google accounts may have been open on that device at the time of purchase, since it will have been associated with one of those accounts.
Once the confirmation email is located, download the app onto your mobile device with that same email account, access the "Tickets" section in order to show your purchase to the establishment staff and enjoy the event!
Do not hesitate to contact us if you continue without getting your tickets.