I made a purchase and the coupon wasn't applied

  Each voucher and event has its own unique conditions. Depending on this, there are events that do not allow the use of vouchers and vouchers that cannot be used in certain events. If its not possible to use a voucher in a plan, the application will not allow you to add it (you will see the voucher in grey).

   In any case, at the time prior to confirming a purchase, the total breakdown of the purchase that is about to be made is displayed, with the price of the plan and the discount applied (if any). You should always look at this final amount before confirming the purchase, as this is the amount that will be charged in your selected payment method. You will not have the option to add a discount voucher later.

  Also, if an event doesn't accept the use of vouchers, the "Voucher not available" label will appear.
The voucher application is done in the purchase phase, before clicking and confirming the purchase. Therefore, we recommend that you take a good look before confirming the purchase to avoid unforeseen charges.
  For more information on the use of vouchers in your purchases, click here.